SHIPPING POLICY

Last Updated: September 12, 2026

The Paw Living ships products to customers in the United States. We work with third-party fulfillment and shipping providers to deliver orders as efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

2. Shipping Times

Once your order has been shipped, estimated delivery times depend on the shipping method, destination, carrier, and other circumstances outside our control.

Typical delivery may take approximately 3–7 business days after processing.

Delivery estimates are not guaranteed.

3. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, The Paw Living may offer free shipping promotions or other shipping incentives. Any applicable terms will be displayed during the promotion.

4. Tracking Information

When available, tracking information will be provided after your order has shipped.

Tracking information may take some time to become active after the carrier receives or scans the package.

5. Delivery Delays

Shipping and delivery times may be affected by circumstances outside our control, including:

Severe weather
Carrier delays
Holidays
High shipping volumes
Incorrect or incomplete addresses
Customs or government delays
Natural disasters
Other unforeseen events

The Paw Living is not responsible for carrier delays after an order has been shipped.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an incorrect address, contact us immediately at support@thepawliving.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Additional shipping charges may apply when a package must be reshipped because an incorrect address was provided.

7. Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, The Paw Living is generally not responsible for packages that are subsequently lost or stolen.

If you cannot locate a package marked as delivered, we recommend checking around your property and contacting the shipping carrier. You may also contact us and we will assist where reasonably possible.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

9. Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability, fulfillment location, size, or shipping method.

You may receive separate tracking information for different portions of your order.

10. International Shipping

International shipping availability may vary by product and destination.

If international shipping is offered for a particular order, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

11. Contact Us

If you have questions about your shipment or delivery, contact:

The Paw Living
35 A Smithfield Blvd 311
Plattsburgh, NY 12901, USA

Phone: 518-572-4489
Email: support@thepawliving.com
Website: https://thepawliving.com